Shipping policy
At The Ride Guru, we strive to ensure a smooth and hassle-free shipping experience for our customers. Please review our shipping policy below:
Shipping and Returns:
Shipping Labels:
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- If there is a mistake on our end, we will provide a return shipping label at no cost to you.
- If the return or exchange is due to a change of mind, incorrect order placement, or any reason not related to our error, the customer is responsible for purchasing the return shipping label.
Return and Exchange Process:
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- Once we receive the returned product, we will process your return or exchange within 24 hours.
- Please ensure that the product is in its original condition and packaging to be eligible for a return or exchange.
Order Fulfillment:
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- Orders are processed and shipped within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.
International Shipping:
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- We do not offer international shipping at this time. Please contact us if you need assistance finding an EXT dealer in your country.
Lost or Damaged Packages:
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- If your package is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue.
Customer Support:
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- For any questions or concerns regarding your order, shipping, or returns, please contact our customer support team at service@therideguru.com or call us at 702-258-7097